FAQ

Below I have answered the most commonly asked questions about my practice. If you have questions that are not answered here, I am happy to answer them via phone or email.

Do you take insurance?

No, I am not in network with any insurance companies. I am happy to provide a monthly statement that you can submit for reimbursement if your PPO plan has out of network reimbursement.

How much will my insurance reimburse me?

This depends on your plan. The best way to find out is to call your insurance company directly, and ask them what they reimburse for out of network mental health providers. Make sure you ask if there is a deductible you need to meet before you can start receiving reimbursement.

What does a therapy session with you cost?

Please inquire directly about session fees. Therapy sessions are offered in 45, 60 and 90 minute time increments.

Do you have sliding scale appointments available?

Most of the time I do not, but ask me, every once in a while I do have a slot available. Sliding scale clients are only seen before 5 pm on weekdays.

What is your cancellation policy?

I require 48 hours notice to cancel an appointment. Failure to give 48 hours notice will result in a charge of the full fee of your session.

Can you do phone or Zoom Sessions?

Since COVID-19, the obvious answer is yes, and I still think therapy works better in person, so I prefer to see patients face to face, but in the case of anyone preferring to use Zoom, I can provide virtual sessions. Please be aware that some insurance companies have stopped providing reimbursement for virtual therapy sessions.

Are you available after hours?

All of my clients can reach me 24 hours a day via email. DBT clients do have phone coaching available to them and access to me on my cell phone.

Do you work with kids, adolescents, couples and families?

I work with adult individuals aged 18 years and up, adult couples, families and adolescents age 14 years and up.  If you have a child under the age of 14 that needs to be seen for therapy or DBT, I do have therapists that see children ages 4 through 13.  Please contact me for information.

Do You Provide Good Faith Estimates?

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to provide individuals who are not enrolled in an insurance plan or a Federal health care program, and not seeking to file a claim with their insurance via superbill or via an in network provider, with a “Good Faith Estimate” if expected charges at the time of scheduling health care items and services.

A “Good Faith Estimate” explains how much your medical and mental health care will cost over the period of time you are in treatment. Under this law, health care providers need to give patients who don’t have insurance or who are choosing not to use their insurance an estimate of the expected charges for medical services, including psychotherapy services. Please note that if you are submitting claims to insurance for an out of network provider (such as Suzanne Wallach Psychotherapy or SoCal DBT), you will not receive a Good Faith Estimate, as you are using insurance to pay for all of or a portion of treatment.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises